1jjo | Privacy Policy

At 1jjo, we take your privacy seriously. This Privacy Policy explains what personal information we gather when you use our platform, how we use that information, who we may share it with, and how we keep it secure. We want you to feel confident that your data is handled responsibly every time you log in, place a bet, or play a casino game on 1jjo.

By registering an account or continuing to use 1jjo, you are agreeing to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the platform. We encourage you to read this document carefully — it's not very long, and knowing your rights is always worth a few minutes of your time.

This policy applies to all users accessing 1jjo through our website or mobile app. It covers all services including sports betting, casino, live casino, promotions, and customer support interactions.

1. What Information We Collect

We only collect information that is genuinely necessary for us to operate the platform, process your transactions, verify your identity, and communicate with you effectively. Below is a breakdown of the types of data we collect and why:

We do not collect unnecessary sensitive personal information. We will always let you know when collecting data that goes beyond what's listed above, and we will only do so with your explicit consent.

2. How We Use Your Information

The data we collect is used for specific, legitimate purposes. Here's a clear picture of how your information is actually put to use within 1jjo:

• Account Management: To register your account, maintain your profile, and let you log in securely across devices.
• Transaction Processing: To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards, and other mobile wallets.
• Identity Verification: To verify your age and identity as required, particularly before your first withdrawal is processed.
• Platform Personalisation: To customise your experience — for example, showing you Cricket or PSL odds based on your betting history.
• Promotions & Bonuses: To determine your eligibility for welcome bonuses, reload offers, and Cricket specials listed on our Promotions page.
• Fraud Prevention & Security: To detect suspicious behaviour, prevent multi-accounting, and protect against unauthorised access.
• Customer Support: To assist you when you contact us, review complaint history, and improve our support service.
• Legal Compliance: To meet any record-keeping or reporting obligations that may apply to the operation of our platform.
• Platform Improvement: To analyse usage patterns and fix bugs, improve navigation, and enhance features across our web and app platforms.

We do not use your personal data for any purpose that is not listed above. We do not sell your data to advertisers, marketing companies, or data brokers.

3. Who We Share Your Data With

We do not sell, rent, or trade your personal information to third parties for their own commercial purposes. However, there are limited circumstances under which we may share your data with trusted parties:

• Payment Processors: When you make a deposit or request a withdrawal, your payment details are shared with the relevant payment provider — such as JazzCash, Easypaisa, or Raast — solely to process that transaction.
• Identity Verification Services: To complete KYC checks, we may share your identification documents with a trusted third-party verification partner. These partners are contractually bound to handle your data securely and confidentially.
• Game & Platform Providers: Some casino games and live dealer tables on 1jjo are powered by third-party studios. Basic account identifiers may be shared with these providers to load your game session. They cannot access your full personal profile.
• Customer Support Tools: Our support team uses secure ticketing and chat software. Your communication records may be stored within these systems but are accessible only to authorised 1jjo staff.
• Legal Authorities: If required by law, court order, or a legitimate regulatory request, we may be obligated to share certain user data with relevant authorities. We will only do so to the minimum extent required.
• Business Transfers: In the unlikely event of a merger, acquisition, or restructure, your data may be transferred to the new entity. You would be notified of any such change and given the opportunity to delete your account if you wish.

4. How We Keep Your Data Secure

Protecting your personal information is one of our core responsibilities. 1jjo employs multiple layers of technical and operational security to keep your data safe:

• SSL Encryption: All data transmitted between your device and our servers is protected using industry-standard SSL/TLS encryption. This prevents interception during transit.
• Secure Storage: Personal data is stored on servers with restricted access, protected by firewalls and regular security audits.
• Access Controls: Only authorised 1jjo staff with a legitimate need can access personal data, and all such access is logged and monitored.
• Password Hashing: We never store your password in plain text. Passwords are encrypted using strong hashing algorithms.
• Fraud Monitoring: Our systems continuously monitor for unusual account activity, including login attempts from unknown locations or abnormal transaction patterns.
• Two-Factor Authentication: We strongly recommend enabling 2FA on your account for an additional layer of protection.

While we take all reasonable measures to protect your data, no system is completely immune to risk. If you believe your account has been compromised, please contact our support team immediately. You can also help protect yourself by using a strong, unique password and never sharing your login credentials with anyone.

5. Cookies & Tracking Technologies

Like most online platforms, 1jjo uses cookies and similar technologies to improve your experience. A cookie is a small text file stored on your device when you visit our website. Here's how we use them:

• Essential Cookies: These are required for the platform to function correctly. They keep you logged in, remember your session preferences, and ensure the site loads properly. You cannot disable these without affecting your ability to use 1jjo.
• Analytics Cookies: We use anonymised analytics tools to understand how users navigate the site — which pages are most visited, where users drop off, and how they interact with features. This helps us make the platform better.
• Preference Cookies: These remember your settings such as language preference, default sports view, or display options so you don't have to set them each time you visit.
• Security Cookies: These help us detect and prevent fraudulent activity by tracking session integrity and login patterns.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality or personalisation of your 1jjo experience. We do not use cookies to serve third-party advertisements on our platform.

6. Your Data Rights

You have meaningful rights over your personal data. Here is what you can request at any time by contacting our support team:

To exercise any of these rights, reach out to our support team using the email address shown in the footer. We aim to respond to all data-related requests within 30 days. In some cases, we may need to verify your identity before fulfilling a request.

Please be aware that certain data must be retained for legal and compliance purposes even if you request deletion — for example, transaction records and identity verification documents. We will always inform you if this is the case.

7. How Long We Keep Your Data

We do not keep your personal data for longer than necessary. The retention periods we follow depend on the type of data and the reason it was collected:

• Active Account Data: Retained for the full duration your account remains open on 1jjo.
• Transaction Records: Financial data including deposits, withdrawals, and betting history is retained for a minimum of five years to meet standard financial record-keeping requirements.
• KYC / Verification Documents: Retained for as long as your account is active and for a period after closure in line with our compliance obligations.
• Support Communications: Chat logs and email correspondence are kept for up to two years after your last interaction with our support team.
• Closed Accounts: When you close your account, we anonymise or delete most personal data within 90 days, except where legal obligations require retention.

Once the applicable retention period has passed, your data is securely deleted or anonymised so it can no longer be linked back to you.

8. Minors & Age Restriction

1jjo is strictly an adults-only platform. You must be at least 18 years of age to register, deposit, or use any part of the service. We do not knowingly collect personal information from anyone under the age of 18.

During registration, you are required to confirm that you are 18 or older. Additionally, as part of our KYC process, we verify your date of birth through official identification such as your CNIC. If we discover that an account has been registered by a minor, that account will be immediately suspended, all funds will be returned, and associated data will be deleted.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through one or more of the following methods:

• A prominent notice on the 1jjo homepage or your account dashboard.
• An email to the address registered on your account.
• An updated "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of the platform after any update constitutes your acceptance of the revised policy. If you disagree with the changes, you have the right to close your account before the new policy takes effect.

10. How to Contact Us About Privacy

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, our team is here to help. You can reach us via the support email address listed in the footer of this page. When contacting us about a data matter, please include:

• Your registered username or email address so we can locate your account.
• A clear description of your request or concern.
• Any relevant details that might help us respond more quickly.

We treat all privacy-related queries with priority and aim to respond within 3–5 business days. For formal data access or deletion requests, please allow up to 30 days for full processing.